Automotive Service Management
Automotive Service Management
Author: Mi Matt
Publisher: China Machine Press
Publication date: 2009-2-1
ISBN: 9787111174073
Folio: 16 Open
Price: 45.00 RMB
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Brief Introduction
This book of practical application of automotive aftermarket services and management of the various stages were described in detail, including the automotive aftermarket in the early, middle and late services, namely, automotive consumer credit, car formalities agents, car insurance, auto warranty claims , car maintenance and testing, the supply of auto parts, automotive cosmetic decoration, second-hand car trading links, etc. should be how to manage. The authors also the expansion of the automotive aftermarket and Development, spoke about his views and perspectives.
This book can be read automotive service industry employees, is also available for vehicle maintenance of professional teachers and students for reference.
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Library Catalog
Series Preface
Version 2 Introduction
The first chapter an overview of automotive after-sales service
First section the basic concepts of auto after-sales service
Section II of the new concept of car after-sales service
Third quarter automotive after-sales service model
Chapter II automobile consumption credit services
Section automobile consumption credit, an overview of
Section of foreign automobile consumption credit to China's influence
Section III China's automobile consumption loans
The fourth quarter of China's auto credit market problems
Chapter III Procedures proxy service car
The beginning of a new car review section
Section to pay vehicle purchase tax
Section III, the handling of car license
The fourth quarter payment of road toll
Section V of the vehicle change, transfer, transfer membership formalities
Section VI motor vehicles license plate is lost or completing the formalities
Section VII of imported vehicles on file and-home procedures
Chapter IV motor vehicle insurance services
Section car insurance overview
Section II of the types of car insurance in China
Section of China's motor insurance amount, duration and cost of
Section IV How to apply for car insurance
Section V car insurance claim
VI Europe, the United States, Japan, Korea and other countries an overview of car insurance
Chapter V automotive warranty claim
Section warranty period and warranty claims, the scope of the claim
II working bodies warranty claims
Section warranty claims workflow
Section IV the old pieces of the management of claims
Feedback on the quality of the provisions of section V of
Section VI defective auto product recall system
Chapter VI car maintenance and vehicle inspection
The level of vehicle maintenance section
Section II of the contents of automotive maintenance operations
Section L / M inspection and maintenance system for Introduction
Section IV Automobile Inspection Overview
Section V automotive inspection station
... ...
Chapter VII of the auto parts supply
Chapter VIII Auto Beauty and automobile decoration
Chapter IX auto decoration and automobile anti-theft
Chapter X second-hand car trading service
XI automotive aftermarket expansion and development of